Terms & Conditions
Information on Our Web Site www.toysahoyshop.co.uk
We endeavour to ensure the accuracy of the data on our web site however it is possible errors may occur. We make every effort to rectify any errors as soon as possible but we cannot be held responsible and accept no responsibility or liabilities for incorrect data. Any material downloaded or obtained from our website is done so entirely at your own risk.
We accurately describe every item as best we can. All dimensions indicated are approximate. We use photographs of every item so that the buyer can clearly see the product. When viewed on computer screens that are not calibrated or when printed off, the colours may differ from those in real life. We do not accept any responsibility for errors in the product descriptions.
There is a set postage charge of £4.95 for all orders that are delivered within the UK Mainland. Overseas shipping is possible, email prior to purchase for a shipping quotation.
We reserve the right to change prices at any time and we are entitled to refuse or cancel any order placed by any customer.
We use third party organisations to collect payments using their secure online processes. We do not handle or manage personal or credit card information directly ourselves.
In particular we offer Paypal as an online payment option.
Our aim is to post all items within 2-3 days of ordering and confirmation of funds. We use Royal Mail delivery services or a trusted UK courier depending on the location and size of box.
In the unlikely event of an item being delivered damaged, please let us know within 48 hours using the email address provided: hello@toysahoyshop.
Delivery and postage prices quoted are for UK mainland delivery only. We are always happy to quote for posting to The Channel islands or overseas, please just email us for a quote.
Returns, Refunds & Cancellations
We are confident that our customers will be pleased with their purchases.
If goods are accidentally damaged during delivery, our liability for that damage is limited to the repair, refund, exchange or replacement of the goods or to the value of the original sales price.
If you change your mind after completing your order, simply e-mail us explaining that you don't want to proceed. In any case we guarantee to give you a full refund if you return your purchase to us within 28 days. We regret postage and packing costs are direct costs that we incur, and cannot be refunded other than in accordance with the Distance Selling Regulations.
Please obtain proof of postage if returning an item
We guarantee that if you are not completely satisfied with your purchase, we will exchange it or give you a full refund with no questions asked, provided you return it to us within 14 days*. Please tell us your reasons for returning the items as we value your comments. We check all goods before they leave our premises but, should there be any discrepancies or damage in transit, please telephone us immediately on: 02380 849388
* This is in addition to your statutory rights
To enable an exchange or refund to take place for an item damaged during delivery, the customer is responsible for informing us at Toys Ahoy, by email, or phone 02380 849388 of the item damaged within 48 hours of delivery. The customer is responsible for sending the item back to us at Toys Ahoy and the customer will pay for that postage. On receipt of the damaged item, if necessary and if an exchange is agreed, we will pay postage on the return item.
Cancellations are accepted before item delivery or before a maximum of 7 working days after order receipt. In this case the order value will be refunded. Cancellation refunds will be payable if the ordered goods are received back by Toys Ahoy in the original order condition. Cancellations must be written or emailed to Toys Ahoy (hello@toysahoyshop) within 7 working days.
- Any contract between us, whether for use of the site or in relation to the purchase of products through the site will be governed by the laws of England and Wales and both parties, (you and Toys Ahoy Limited) submit to the non-exclusive jurisdiction of the English Courts.
- Toys Ahoy Limited has taken every care in the preparation of the content of this web site, however we cannot guarantee uninterrupted and totally reliable access to this web site and so, therefore, cannot guarantee that the information will always be completely up to date and free of mistakes. To the extent permitted by applicable law, Toys Ahoy Limited disclaims all warranties; express or implied, as to the accuracy of the information contained in any of the materials on this web site and will accept no liability for any loss or damage arising as a result of problems with access.